A beautiful frame Thank you for the beautiful frame. I collected it from the post office
today and it is perfect with the painting I have painted.
Take care
Gillian, | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I just wanted to take a moment and thank you very much for your help in replacing this item. The new order arrived today and it is nice and straight and well done.
Thank you for the quick turnaround and the outstanding customer service, this was above and beyond what I had expected.
Gagool, | THANKS! I ordered two enlargements from CanadaOnCanvas for a special showing I was having. When they arrived I noticed that one had a small scratch on it. When I contacted them about the problem, they not only agreed to reprint it for me, but sent it to me by FedEx at their cost so that I would get it in time for the show. That\'s what I call customer service! Thank you CanadaOnCanvas.
Tom Jenks, Owen Sound |